Shipping policy

1) Shipping Coverage

  • Country/Region: United States
  • Currency: USD

2) Shipping Cost

We offer free shipping on all orders.

  • Free Shipping: All orders ship for free (0.00 USD).

3) Order Cutoff Time

Orders must be placed before our daily cutoff time to be processed according to the schedule below:

  • Cutoff Time: 19:00 PM (7:00 PM)
  • Timezone: (GMT-07:00) Mountain Standard Time (Denver)

Orders placed after the cutoff time will be processed starting the next business day.

4) Processing Time (Handling Time)

Processing time is the period between when an order is placed and when it is handed over to the shipping carrier.

  • Processing time: 1 – 2 business days
  • Processing days: Monday – Friday (excluding public holidays)

5) Warehouse & Shipping Origin

All orders are packed and shipped from the fulfillment warehouse address below:

  • Fulfillment Warehouse (Ship-from Address): 5AB Terminal Way, Avenel, NJ 07001, United States
  • Warehouse Phone: +1 917-868-8738
  • Attn/Recipient: HAZEL+C6667

Note: The fulfillment warehouse is used for shipping operations. For order questions, please contact our support team using the contact details below.

6) Transit Time (Shipping Time)

Transit time is the time it takes for the carrier to deliver the package to your address after it has been shipped.

  • Transit time: 2 – 5 business days
  • Carrier delivery days: Monday – Friday (excluding public holidays)

7) Estimated Total Delivery Time

The estimated total delivery time is calculated as Processing Time + Transit Time.

Destination Processing Time Transit Time Estimated Total Cost
United States 1–2 business days
(Mon-Fri) 		2–5 business days
(Mon-Fri) 		3–7 business days Free

Note: Business days do not include weekends or public holidays. Delivery timeframes are estimates and may be affected by weather, peak seasons, carrier delays, address verification, or other factors beyond our control.

8) Order Tracking

  • Once your order ships, we will email you a shipping confirmation with tracking information.
  • Please allow 24–48 hours for the tracking number to update in the carrier's system after the label is created.

9) Address Accuracy & Delivery Issues

  • Please double-check your shipping address before placing an order.
  • If you need to change your address, contact us immediately. We cannot guarantee changes once an order has been processed.
  • If a package is returned to us due to an incomplete/incorrect address, re-shipping fees may apply.

10) Missing or Delayed Packages

If you have not received your order within the estimated timeframe (3-7 business days):

  1. Check the tracking link in your shipping confirmation email.
  2. Verify the shipping address provided at checkout.
  3. Contact our support team with your order number.

Contact Us

If you have any questions about your order, shipping, returns, or product details, please contact us using the information below.

Business Hours

  • Monday–Friday: 8:00 AM – 7:00 PM (Mountain Time — Denver, GMT-07:00)
  • Saturday–Sunday: Closed

Order Cutoff Time

Orders placed before the cutoff time are processed based on our handling schedule. Orders placed after the cutoff time will be processed starting the next business day.

  • Daily cutoff time: 7:00 PM (Mountain Time — Denver, GMT-07:00)

Merchant Details

  • Company Name: COSIM HOMEWARE COMPANY
  • Company Address: 150 W FLORIDA AVE, DENVER, CO 80223, United States