Refund policy

Quick Summary

Policy Item Details
Return window 30 days from the delivery date
Eligible condition New items only (unused, in original packaging)
Exchanges Available for eligible new items within 30 days (subject to stock availability)
Defective/Damaged Accepted (Replacement available; return may be requested depending on the case)
Return method Mail-in return
Return label Download & print (Free provided)
Restocking fee No fee
Refund processing Within 3 business days after inspection

1) Scope

  • Country/Region: United States
  • Currency: USD
  • This Return & Refund Policy applies to purchases made through our website.

Return & Exchange Address

All approved returns and exchanges must be shipped to the address below (do not send items back without authorization):

  • Return/Exchange Warehouse: 5AB Terminal Way, Avenel, NJ 07001, United States
  • Phone: +1 917-868-8738
  • Attn/Recipient: HAZEL+C6667

2) Return Eligibility

We accept returns for both defective and non-defective products within the return window, provided that the item meets the condition requirements below.

  • Return window: Requests must be submitted within 30 days of the delivery date.
  • Condition accepted: New items only — unused, uninstalled, unmodified, and in original packaging with all parts, accessories, and manuals included.
  • Non-returnable items: Items marked as final sale/clearance (if applicable), gift cards, and customized/special-order items (if applicable) are not eligible unless they arrive damaged/defective.

3) How to Start a Return

  1. Contact us within 30 days of delivery to request a return authorization. Please include your order number and the reason for the return.
  2. If approved, we will provide return instructions and, when applicable, a free return shipping label (download & print) via email.
  3. Pack the item securely in its original packaging with all parts/accessories included.
  4. Ship the package using the provided instructions/label.

Important: Please do not send items back without authorization. Unapproved returns may be refused or delayed.

4) Return Shipping, Labels & Fees

  • Return label: Provided free of charge for approved returns (download & print).
  • Restocking fee: We do not charge a restocking fee for eligible returns.
  • Packaging: Please use the original packaging (or equivalent protective packaging) to prevent damage in transit.

5) Exchanges (Non-Defective Items)

We offer exchanges for eligible non-defective items, subject to inventory availability.

  • Exchange window: Exchange requests must be submitted within 30 days of the delivery date.
  • Eligible condition: New items only — unused, uninstalled, unmodified, and in original packaging with all parts, accessories, and manuals included.
  • How exchanges work: Contact us with your order number and the item you would like to exchange for (size/color/finish). If approved and in stock, we will provide instructions and a free return shipping label. Once we receive and inspect the returned item, we will ship the replacement.
  • Processing time: Replacement shipments are typically processed within 3 business days after the returned item passes inspection.
  • Price differences: If the replacement item has a higher price, you will be responsible for paying the difference. If it has a lower price, we will refund the difference to your original payment method.
  • If the requested replacement is out of stock: We may offer an alternative item, or process a return refund, based on your preference.

If you prefer not to wait for an exchange, you may also return the original item (if eligible) and place a new order.

6) Damaged Items & Defects

If your product arrives damaged or defective, please contact us as soon as possible with photos of the issue and your order number.

  • Resolution options: Depending on the situation, we may offer a replacement part, a replacement unit, or another appropriate solution at no additional cost.
  • Return of damaged items: In some cases, we may not require the damaged item to be returned. In other cases, we may request a return (or provide disposal instructions) after review.
  • Verification: Please provide clear photos of the damage/defect, the outer packaging, and the shipping label (if available) so we can assist you quickly.

7) Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, the refund will be issued to your original payment method.

  • Inspection & refund processing time: Within 3 business days after we receive and inspect the return.
  • Refund posting time: Your bank or card issuer may take additional time to post the refund (typically 3–10 business days).
  • Partial refunds: If an item is returned missing parts/accessories, shows signs of use/installation, or is not in its original condition, we may decline the return or issue a partial refund where permitted.

8) Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it, and you may need to initiate a return after delivery (if eligible).

Contact Us

If you have any questions about your order, shipping, returns, or product details, please contact us using the information below.

Business Hours

  • Monday–Friday: 8:00 AM – 7:00 PM (Mountain Time — Denver, GMT-07:00)
  • Saturday–Sunday: Closed

Order Cutoff Time

Orders placed before the cutoff time are processed based on our handling schedule. Orders placed after the cutoff time will be processed starting the next business day.

  • Daily cutoff time: 7:00 PM (Mountain Time — Denver, GMT-07:00)

Merchant Details

  • Company Name: COSIM HOMEWARE COMPANY
  • Address: 150 W FLORIDA AVE, DENVER, CO 80223, United States

Return & Exchange Address

  • Return/Exchange Warehouse: 5AB Terminal Way, Avenel, NJ 07001, United States
  • Phone: +1 917-868-8738
  • Attn/Recipient: HAZEL+C6667