White glove service deposit
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White glove service deposit
DESCRIPTION
Important Notes:
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The $100 prepaid deposit is not the final fee, but a reservation to secure the White Glove service.
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Final charges may vary based on delivery location, special requests, or additional handling needs.
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The White Glove service does not include old furniture removal. Please let us know in advance if you require this service.
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Additional fees may apply for remote areas, multi-floor delivery, or special delivery conditions.
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If White Glove Service is not selected, your order will be delivered via Standard Delivery.
White Glove Delivery Service – Prepaid Deposit $100
Upgrade your delivery experience with our White Glove Service. Choose this option for professional in-home delivery, unpacking, assembly, and placement.
Delivery Options
We offer two delivery service options, you can choose based on your needs:
Standard Delivery (Free)
- Delivery to the ground floor or first accessible dry area (e.g., garage, front porch, hallway, etc.).
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Does not include unpacking, assembly, in-home placement, or trash removal.
- We will notify you via email when your order is ready to ship and provide tracking details.
White Glove Service (Prepaid Deposit $100)
For a higher level of service, suitable for larger items or those requiring multi-floor delivery, unpacking, and assembly.
Service Details:
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In-room Delivery: Furniture will be delivered to the specified room in your home, including multi-floor delivery (with prior confirmation of stairs or elevator access).
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Unpacking & Inspection: Our team will unpack and inspect the items for damage.
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Placement: Furniture will be placed according to your instructions.
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Basic Assembly: Includes simple assembly (e.g., attaching legs, handles, etc.). Complex installations may incur additional fees.
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Trash Removal: Removal of all packaging materials from your home.
Prepaid Deposit $100 Explanation:
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$100 Prepaid Deposit: This amount is required to secure the White Glove service.
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Final Payment: After confirming your delivery details, we will provide a final quote, and the $100 deposit will be deducted from the total cost.
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Final Quote: The final cost may vary based on factors like delivery location, floor level, and special requirements.
Order Process
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Choose Your Furniture
Browse our collection and select the furniture items you wish to purchase.
- Select White Glove Service
On the product page, under the White Glove Delivery Service – Prepaid Deposit $100 section, check the box to add this service to your order.
- Proceed to Checkout
After selecting the White Glove Service, proceed to checkout. The $100 deposit will be added as a separate item in your cart.
- Confirm Delivery Details
After your order is placed, our team will contact you to confirm the delivery requirements:
- Floor access (stairs or elevator)
- Special handling requests for larger or delicate items
- Receive Final Quote
Based on the delivery details, we will provide a final quote. The $100 prepaid deposit will be deducted from the final cost.
- Final Invoice
Once the final details are confirmed, we will send you a final invoice for the remaining balance. The $100 prepaid deposit will be credited to your invoice.
- Schedule Your Delivery
After the remaining balance is settled, we will schedule your delivery and our professional team will provide the White Glove service.
Contact Us
If you have any questions or need further assistance regarding the White Glove Delivery Service or any other aspect of your order, feel free to reach out to us. Our customer service team is here to help.
Contact Information:
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Email: support@lumifys.com
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Phone:+1(626)605-3181
KEY FEATURES
No Hidden Fees – Tariffs Included
Fast & Reliable U.S. Shipping
2-Year Warranty Coverage
30-Day Free Returns & Exchanges
24/7 After-Sales Support
Custom Design Service
Secure Payment System
Certified North American Standards
SHIPPING&RETURN
Shipping Update (U.S. & Canada)
Due to recent changes in international shipping rules, here’s what you need to know:
1. Standard Shipping (Air or Sea Freight)
- Starting April 15, we’ll ship all orders by sea.
- Delivery time: 15–25 days.
- If you need it faster, let us know—we can arrange express shipping (extra fees and possible tariffs apply).
2. Tariff Fees
- Standard (Sea): We cover the tariff fees for you—no extra charge.
- Express Shipping: You’ll be sponsible for shipping and any customs/tariff fees.
3. Default Option (Sea Freight)
- If you don’t request express, we’ll ship by sea after confirming with you.
- Sea shipping time: 35–45 days.
Note: By default, we ship by sea once your order is ready, which takes about 35–45 days. We'll confirm details with you before shipping. For faster delivery on large items, feel free to contact us. Email us at support@zonesus.com
Returns & Refunds
- Returns accepted within 30 days of receiving your order.
- Once we get the item back and inspect it, your refund will be processed in 10 business days to the original payment method.
- Have questions? Just reach out—we’re happy to help!
Unloading Info
We deliver door to door.
If any item is over 6.5 ft (2m) long, you’ll need to unload by yourself.
If the package is very heavy, please have a forklift ready.
Contact Us Anytime
Email: support@zonesus.com
Phone: +1 (213) 829-6120
